Fattoria Luca Palombaro
Legal Information
This page collects the legal information of Fattoria Luca Palombaro: Privacy Policy, Cookie Policy and Terms & Conditions. The information is drafted in compliance with EU Regulation 2016/679 (GDPR), the Italian Privacy Code (Legislative Decree 196/2003 as amended), and the Italian Consumer Code (Legislative Decree 206/2005).
Privacy Policy
Last updated: May 2026
This Privacy Policy describes how Fattoria Luca Palombaro ("we", "us", "our" or "the Data Controller") collects, uses and protects personal data of users ("you") who visit this website or use our services, in compliance with EU Regulation 2016/679 (GDPR) and the Italian Privacy Code.
1. Data Controller
Fattoria Luca Palombaro
Via della Strage, 8
06063 Monte del Lago (PG), Umbria, Italy
Email: info@fattorialucapalombaro.com
Phone: +39 075 840 0122
2. Types of Data We Collect
Depending on how you interact with us, we may collect:
- Contact form data: name, email, phone (optional), subject and the message you send us.
- Experience booking data: name, email, phone, preferred date, number of guests, chosen experience and any message.
- Order data: name, email, phone, shipping address (street, city, postal code, country), items ordered and any notes. We do not process payment data on this website — at present orders are managed offline via direct contact.
- Technical data: IP address, browser type, device type, pages visited and timestamps, collected automatically by our hosting provider for security and to maintain the service.
- Preference cookies: language preference (Italian or English) saved in your browser.
3. Purposes and Legal Basis of Processing
- To respond to your inquiries (contact form). Legal basis: pre-contractual measures at your request (art. 6(1)(b) GDPR) and our legitimate interest in maintaining customer relations (art. 6(1)(f) GDPR).
- To manage your booking requests (experiences). Legal basis: pre-contractual measures at your request and execution of the contract (art. 6(1)(b) GDPR).
- To process and ship orders (shop). Legal basis: execution of the contract (art. 6(1)(b) GDPR).
- To comply with legal obligations such as accounting and tax retention. Legal basis: art. 6(1)(c) GDPR.
- To remember your language preference. Legal basis: technical cookie strictly necessary, no consent required.
4. Recipients and Categories of Recipients
We share your data only with third parties that act on our behalf as Data Processors under art. 28 GDPR, or that are independent Data Controllers when required by law:
- Hosting provider: Vercel Inc. (United States), with EU data residency options. Standard Contractual Clauses signed.
- Email delivery provider: Resend, Inc. (United States), used to deliver transactional emails (confirmation messages, internal notifications). Standard Contractual Clauses signed.
- Shipping carriers when fulfilling orders.
- Accountants, banks and tax authorities as required by Italian law.
We do not sell your personal data and we do not use it for profiling or automated decision-making.
5. International Transfers
Some of our suppliers (Vercel, Resend) are based outside the European Economic Area. Transfers take place on the basis of Standard Contractual Clauses approved by the European Commission and, where applicable, additional safeguards.
6. Retention Periods
- Contact form messages: up to 24 months from the last contact, then deleted unless you become a customer.
- Booking data: up to 24 months from the booking date, except as required for accounting/tax purposes (10 years).
- Order data: 10 years for accounting/tax purposes (art. 2220 Italian Civil Code).
- Server logs: typically 30 days, longer in the event of a security incident.
- Language preference cookie: stored in your browser until you clear it.
7. Your Rights
Under articles 15–22 GDPR you have the right to:
- Access your personal data and obtain a copy.
- Request rectification of inaccurate data.
- Request erasure of your data ("right to be forgotten") where applicable.
- Request restriction of processing.
- Object to processing based on our legitimate interest.
- Receive your data in a structured, commonly used and machine-readable format (data portability).
- Withdraw your consent at any time, where consent is the legal basis.
To exercise these rights write to info@fattorialucapalombaro.com. We will respond within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it).
8. Data Security
We adopt technical and organisational measures appropriate to the risk of processing, including HTTPS encryption, access controls, and the use of providers that adhere to industry security standards.
9. Children
Our services are not directed to minors under 14. If you become aware that a minor has provided us with personal data without consent, please contact us so we may delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version, with its date of update, will always be available on this page.
Terms & Conditions
Last updated: May 2026
These Terms govern the use of the website fattorialucapalombaro.com and the purchase of products and experiences offered by Fattoria Luca Palombaro. By using the website you accept these Terms.
1. Seller information
Fattoria Luca Palombaro
Via della Strage, 8 — 06063 Monte del Lago (PG), Umbria, Italy
VAT no. [VERIFY]
Email: info@fattorialucapalombaro.com
Phone: +39 075 840 0122
2. Products and prices
Product descriptions, photographs and prices on the website are provided in good faith. Prices are expressed in Euros (€) and are inclusive of VAT where applicable. Shipping costs, where applicable, are calculated separately and communicated before the order is confirmed.
Olive oil is a natural product: harvest year, intensity and tasting notes may vary slightly from one harvest to the next, while staying within the quality standards we publish.
3. How orders work
Our online shop currently operates on a request-and-quote basis: you place items in the cart and submit the order through the website. We then contact you by email to confirm availability, total cost (including shipping based on weight and destination) and the preferred payment method. The contract is concluded only once we confirm the order.
4. Payment
Accepted payment methods are communicated in our order confirmation email (typically bank transfer or PayPal). No card data is processed or stored on this website.
5. Shipping
We ship within Italy and to selected EU countries. Delivery times typically range from 2 to 7 business days within Italy and 5 to 14 business days within the EU, subject to carrier availability. The risk of loss or damage passes to the consumer upon delivery.
6. Right of withdrawal
Pursuant to articles 52–59 of the Italian Consumer Code (D.Lgs. 206/2005), if you are a consumer (i.e. a natural person acting for purposes outside your trade or profession) you have the right to withdraw from the contract within 14 days from the day you receive the goods, without giving any reason.
To exercise the right of withdrawal, contact us at info@fattorialucapalombaro.com with a clear statement of your decision. You must return the goods, unopened and in their original packaging, within 14 days of communicating your decision. The direct cost of returning the goods is borne by you. We will refund all payments received from you, including initial delivery costs (except for any supplementary costs arising from your choice of a type of delivery other than the least expensive type of standard delivery), within 14 days of receiving the returned goods.
Exclusions: the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. cosmetics that have been opened), and to goods that, after delivery, are inseparably mixed with other items.
7. Legal guarantee of conformity
Products sold are covered by the legal guarantee of conformity provided for by articles 128–135 of the Italian Consumer Code. The guarantee lasts 24 months from delivery (12 months for second-hand goods).
8. Experiences and bookings
Bookings for tastings, lunches, tours and cooking classes are subject to availability. The booking request submitted through the website is not binding until confirmed by us by email. Bookings can be cancelled free of charge up to 48 hours before the scheduled date; later cancellations may incur a fee equal to 50% of the booking value.
9. Intellectual property
All content on this website (texts, images, videos, the "Fattoria Luca Palombaro" trade name and logo, product names) is the exclusive property of the Seller or its licensors and is protected by intellectual property law. Reproduction, distribution or commercial use without prior written authorisation is prohibited.
10. Limitation of liability
Within the limits permitted by law, the Seller is not liable for damages arising from improper use of products, force majeure, or interruption of service due to causes beyond its reasonable control.
11. Online dispute resolution (ODR)
Pursuant to art. 14 of EU Reg. 524/2013, consumers can use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
12. Applicable law and competent court
These Terms are governed by Italian law. For consumers, the competent court is the court of the consumer's place of residence or domicile. For users acting in their trade or profession, the exclusive court is Perugia, Italy.
13. Contact
For any question about these Terms write to info@fattorialucapalombaro.com.